Frequently Asked Questions
Find setup guides, fixes and policies. Search below, or pick a topic. Can't find it? Our team is one click away.
General Support Assistance
The solution to all your confusing and unsettling questions in regards to our website and beyond.
Where can I find my key?
You can find your key here:
What if I didn't register then how can I find the key?
We send the key to your email, please check spam but even then if you cannot find the key then you can simply register an account in our site by using the same email that you used to purchase with, after the registration then you can go to your game keys to find your key.
I have the key but how do I redeem / install the product?
You can follow our product FAQ which has all the steps on how to redeem and install the product. If you still need help, then please do not hesitate to contact our live-chat feed which is available on the bottom right corner of our website. Click on the chat button and one of our representatives will be able to assist you.
What is your refund policy?
Refunds are governed by our Refund Policy.
By purchasing from RealDudesInc, you acknowledge and agree to the terms outlined in our Refund Policy.
I bought a product key but it doesn’t work. How can I fix this?
First check our FAQ and see if there’s a solution for your problem. Should you fail to find a solution, do not hesitate to join our support discord and open a ticket. Discord : (https://discord.gg/realdudessupport)
- Make sure to have your email receipt ready, along with your Order ID which can be found within your email.
How long will it take for my order to be received?
After paying you should receive your product key instantly. However, If you purchased with Bitcoin or any other cryptocurrency, depending upon the network it may take some time for the payment to confirm. If it’s been more than 24 hours, then please do not hesitate to contact us via our live-chat feed for further assistance.
How long will it take for a product to come back in stock?
We try to restock as frequently as possible. Usually when a given product is out of stock, we tend to restock within 24-48 hours. You can also enter your email on the product page that’s currently out of stock to get notified once it’s available again.
I purchased a product but the key has not been delivered to my gamekeys?
In rare situations like this, should they occur our system automatically detects that their are no keys available to be delivered to your gamekeys section, and therefore initiates its own refund back to the credit/debit card you paid with.
Note:
It takes about 3-5 business days for your payment to be transferred back to your payment method, so do not be alarmed if you do not see it instantaneously but even after that time period and you still haven’t received the refund then simply please open a ticket in our discord support and we will help you look into the issue. Discord : (https://discord.gg/realdudessupport)
Still need help?
Didn't find your answer? Our team is on Discord 24/7.